Delivery

Delivery can be made via postal service or direct to pickup location.

 

Delivery Information

What are your delivery charges or options?


FREE UK Mainland standard delivery when you spend over £100! (excluding Highlands)


FREE delivery - Spend £100 or more in a single transaction, and we will not charge you for standard delivery. Please allow 3 - 4 working days for delivery. Applies to the UK mainland excluding the Scottish Highlands. Please note: FREE delivery is not available for Next Day Delivery.

STANDARD delivery - Our standard delivery charge is £4.50 for orders up to a value of £100.00. Please allow 3 - 4 working days for delivery.


NEXT DAY delivery - Our Next Day delivery charge is £7.50. We use a courier, who aims to deliver to you the next working day. This service is only available in the UK mainland. If you place an order before 12.00pm on a weekday, it will be delivered to you the following working day. If you place your order after 12.00pm, on a Friday, or any time on a weekend or Bank Holiday, please add another working day. A signature is required when we deliver your order with Next Day delivery.


A signature is required when we deliver your order via courier delivery.


Deliveries by Courier
Consignments are delivered anytime between the hours of 9:00am and 6:00pm.

Unfortunately it is not possible to specify an am or pm delivery time.


• If there is no recipient available to accept the delivery our courier will leave a calling card giving you the opportunity to arrange a more convenient delivery time
• Our courier does not deliver on Saturday, Sunday or Bank Holidays.

Please note: We cannot be held responsible for courier delays outside of our control.


• Non-UK and Scottish Highland deliveries.


Costs vary and are dependant on the size/weight/value of the product.

Regardless of the items, you will be charged a standard courier fee. A full breakdown of these delivery charges is available on request. If the item can be sent via Royal Mail, we will endeavour to refund all, bar £4.50 for your postage. Please contact us if you are unsure if this applies to your order.


Europe

Depending on location and local Customs Authorities, European delivery can take up to 14 days after being dispatched and are subject to possible customs clearance and local charges.


All quoted delivery times are based on standard working days i.e. Monday - Friday (excluding public holidays etc.).


A full breakdown of delivery charges is available on request.


Rest of the World

A full breakdown of delivery locations and charges is available on request (Please note deliveries can take up to 14 days to arrive).


Delivery Status

If you have not received your order or it is late please contact us. We will use our reasonable endeavours to ensure that the estimated delivery times set out in Section 4.3 are met but we cannot accept any liability for late deliveries that are due to circumstances outside of our control.


Once you have received the goods, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must keep good care of the goods pending their return to us.


Undeliverable packages

Occasionally we will have a package returned to us because the couriers were unable to deliver it to you. When this happens we will attempt to contact you to establish if you would like your order re-dispatching or refunding. If we cannot contact you within 2 weeks of receiving your parcel back into our warehouse we will issue a refund for the product.

 

What if only part of your order has arrived?

Before contacting us please check your paperwork to see whether there is more than one parcel – for example, if it says ‘1 of 2’ or ‘1 of 3’. This means that we were unable to package your entire order on one package and you should expect a further delivery within the next few days.


My order has not arrived yet

Before contacting us, please check your emails from our courier or us, your junk folder and ensure that info@inwu.co.uk is added to your safe senders list. Then contact us quoting the order number and date of order. We will then track your order with the relevant party and inform you on the delivery status and next steps.

 

 

Pickups

Assuming you have selected the option pickup from store, you must do the following

 

Bring your order number (in print or show email with confirmation number)

Proof of ID (driving licence / passport)

 

Someone collecting Goods on your behalf

If you would like someone to collect on your behalf the person will need to;

Bring your order number (in print or show email with confirmation number)

Proof of ID (driving licence / passport) in picture with postal address.