Shipping and Delivery

WHAT ARE YOUR DELIVERY CHARGES OR OPTIONS?

1.1    Delivery in the UK

FREE UK Mainland Standard Delivery when you spend over £100! (excluding Highlands and applicable to the UK only)


FREE delivery - Spend £100 or more in a single transaction, and we will not charge you for standard delivery.
Please allow 3 - 4 working days for delivery. Applies to the UK mainland excluding the Scottish Highlands.

Please note: FREE delivery is not available for Next Day Delivery.


STANDARD delivery - Our standard delivery charge is £4.50 for orders up to a value of £100.00. Please allow 3 - 4 working days for delivery.


NEXT DAY delivery - Our Next Day delivery charge is £7.50. We use a courier, who aims to deliver to you the next working day. This service is only available in the UK mainland. If you place an order before 12.00pm on a weekday, it will be delivered to you the following working day. If you place your order after 12.00pm, on a Friday, or any time on a weekend or Bank Holiday, please add another working day. A signature is required when we deliver your order with Next Day delivery.


A signature is required when we deliver your order via courier delivery.


1.1.1    Deliveries by Courier

Consignments are delivered anytime between the hours of 9:00am and 6:00pm. Unfortunately it is not possible to specify an am or pm delivery time.

• If nobody is available to accept the delivery our courier will leave a calling card giving you the opportunity to arrange a convenient delivery time.

• Our Courier does not deliver on Saturday, Sunday or Bank Holidays.


Please note; We cannot be held responsible for Courier delays outside of our control.


1.1.2    Non UK mainland and Scottish Highland delivery

Costs may vary and are dependent on the size/weight/value of the product. Irrespective of the items, you will be charged a standard courier fee. 

A full breakdown of these delivery charges is available on request. If the item can be sent via Royal Mail, we will endeavour to refund all, with exception of the £4.50 postage.

Please contact us if you are unsure if this applies to your order.


1.2    Europe

Depending on location and local Customs Authorities, European delivery can take up to 14 days after being dispatched and are subject to possible customs clearance and local charges.


All quoted delivery times are based on standard working days i.e. Monday - Friday (excluding public holidays etc.).


A full breakdown of delivery charges is available on request.


1.3    Rest of the World

A full breakdown of delivery locations and charges is available on request. Please note, deliveries can take up to 14 days to arrive).


1.4    Delivery Status

If you have not received your order or it is late please contact us. As proposed in Section 1.1, but we cannot accept any liabilities for late deliveries which are due to circumstances beyond our control.


Once the goods have been received by you, all risk or damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must keep good care of the goods pending their return to us.


1.5    Undeliverable packages

Occasionally we will have a package returned to us because the couriers were unable to deliver it to you. When this happens we will attempt to contact you to establish if you would like your order re-dispatching or refunding. If we cannot contact you within 2 weeks of receiving your parcel back into our warehouse we will issue a refund for the product.


1.5.1    What if only part of your order has arrived?

Before contacting us please check your paperwork to see whether there is more than one parcel – for example, if it says ‘1 of 2’ or ‘1 of 3’. This means that we were unable to package your entire order on one package and you should expect a further delivery within the next few days.


1.5.2    What if your order has not arrived at all?

Before contacting us, please check your emails from us or our courier. Please check your junk folder, and ensure that info@inwu.co.uk is added to your safe senders list. Then contact us quoting the order number and date of order. We will then track your order with the relevant party and inform you on the delivery status and next steps.