Returns and Exchange
Please note: Due to COVID-19 WE ARE UNABLE TO OFFER RETURNS UNTIL GOVERNMENT GUIDELINES ALLOW US TO RE-OPEN, and RETURNS are only VALID from 1st April 2020 onward. You will have 14 days to return your item after we fully open.
We thank yo for your understanding and patience during this time.
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item.
Our policy is to ensure that you are satisfied every time you purchase an item from www.inwu.co.uk
If you are unhappy with an item, please return it to us within 14 days of the date on the dispatch note that accompanies your order.
Please ensure that you have taken reasonable care of it, the product is in an unused state, it is complete with original packaging and it has all of its original components.
If you wish to cancel your order, you can email returns@INWU.co.uk Please note that we cannot cancel an order once it has been dispatched.
1.1 How to return products once received
If you wish return a product you can please fill in the Returns Form or Contact us by email (firstname.lastname@example.org) or write to us at
Registered office (Returns):
10 Streatleigh Parade
Streatham High Road
Once you have contacted us, you will be given instructions on how and where to return your purchase. We recommend that you use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) as you will be responsible for the returned products until they reach us.
You must contact us before sending any items back to us.
If we are notified of your intention to return a purchase within 7 days, we will refund the outgoing shipping costs.
However, we do not refund the cost of returning an item to us unless it is faulty.
All refunds are credited back to the credit card holder’s account which was used to make the original purchase.
1.2 Returning faulty products