Returns and Exchange

Please note: Due to COVID-19 WE ARE UNABLE TO OFFER RETURNS UNTIL GOVERNMENT GUIDELINES ALLOW US TO RE-OPEN, and RETURNS are only VALID from 1st April 2020 onward. You will have 14 days to return your item after we fully open.
We thank yo for your understanding and patience during this time.

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item.

Our policy is to ensure that you are satisfied every time you purchase an item from www.inwu.co.uk

If you are unhappy with an item, please return it to us within 14 days of the date on the dispatch note that accompanies your order.

Please ensure that you have taken reasonable care of it, the product is in an unused state, it is complete with original packaging and it has all of its original components.

If you wish to cancel your order, you can email returns@INWU.co.uk Please note that we cannot cancel an order once it has been dispatched.

 

1.1 How to return products once received

If you wish return a product you can please fill in the Returns Form or Contact us by email (returns@inwu.co.uk) or write to us at

Registered office (Returns): 

INWU

Returns Department
Suite 117
10 Streatleigh Parade
Streatham High Road
London 
SW16 1EQ


Once you have contacted us, you will be given instructions on how and where to return your purchase. We recommend that you use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) as you will be responsible for the returned products until they reach us.

You must contact us before sending any items back to us.

If we are notified of your intention to return a purchase within 7 days, we will refund the outgoing shipping costs.

However, we do not refund the cost of returning an item to us unless it is faulty.

All refunds are credited back to the credit card holder’s account which was used to make the original purchase.

1.2 Returning faulty products

Returning a faulty item is the same process as 1.1, no refunds or exchanges can be given on selected items until a manufacturing defect is identified. If an item is deemed to be faulty; we will refund the cost of both the outgoing and incoming mail.

If a manufacturing fault has not been determined, we will:
• Return the item to you.
We will always contact you before carrying out the above actions.


Click here Refund Policy


Exchange

We are happy to exchange any garment that has not been worn and is returned in the same condition as purchased at store but online items cannot be exchanged.
This is at our discretion and has to be agreed via a member of staff/management.